1. The address of your agent
Your agent answers email through its email channel, which Rekruti sets up for you with an address of its own. Any email sent to that address is answered by your agent, and its replies are sent from it.
- Find it — Rekruti gives you the address when it sets up the channel.
- Use it — give it out, or link to it from your website:
<a href="mailto:…">. For a recruiting agent, it is where applicants send their résumés. - An address you already use — if your candidates or clients already write to an
address of yours, such as
jobs@yourcompany.com, talk to Rekruti about how best to have your agent answer it.
2. Sending from your own domain (optional)
Your agent can send its replies from an address of your company, such as
info@yourcompany.com, rather than from its own address. For that, the mail servers that
receive them must see that your domain allows Rekruti to send for it; otherwise they would put the replies
in spam, or refuse them. This is done once for your company, and takes access to the DNS of your domain:
ask the person who manages your website if needed.
| Step | What to do |
|---|---|
| 1. Add your domain | In Rekruti, Administration, then Email
domain: click + and enter yourcompany.com. The page then shows
three DNS records. |
| 2. Add the records | Within 72 hours, add the three records of type
CNAME, each a name and a value with a button to copy them, where your domain is managed:
your registrar (GoDaddy, Namecheap…), Cloudflare, or your web host. Some DNS services add your domain
to the name themselves: then enter the name without it. |
| 3. Verification | The status of the domain shows Pending until the records are found, then Verified. A DNS change takes from a few minutes to a day; Check again looks right away. Records not found means they were not found in time: check them, and if they still are not found, start again to get three new records. |
| 4. Rekruti does the rest | Once your domain is verified, tell Rekruti which address your agent should send from: Rekruti sets it as the sender (From) of the agent’s replies. |
Your agent then sends from your address, and its own address becomes the Reply-To: when your correspondents click Reply, the answer still reaches your agent. Until your domain is verified, nothing changes: replies are sent from the agent’s own address.
These records only add a signature (DKIM): your website and the emails you send and receive yourself are
not affected, and your MX records stay as they are. If your domain has a DMARC policy (a
_dmarc record), the signature satisfies it. A public mailbox, such as Gmail or Outlook.com,
cannot send this way, as its DNS is not yours.
3. How it works
- Your agent answers by email, usually within minutes, in the language it was written to.
- The emails of one sender continue the same conversation.
- Documents attached to an email are read. A résumé sent to a recruiting agent makes its sender an applicant: see the recruiting guide.
4. Testing and troubleshooting
- Test it — send a question to the address of your agent from your own mailbox, and wait for the answer.
- No answer — check your spam folder, then ask Rekruti to check the agent’s email channel.
- Records not found — check each record as Administration, Email domain shows it, then click Check again.
- Replies still sent from the agent’s address — the domain is not verified yet, or Rekruti has not set your address as the agent’s sender: ask Rekruti once the status shows Verified.
Need help with your email domain? Write to us, or book a demo if you are not a Rekruti client yet.
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